Refund policy

Return & Refund Policy

Last Updated: 07/08.2026

At Merit Cart , customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully.

1. Return Eligibility

To be eligible for a return, your item must:

Be returned within 5 of receiving your order.
Be unused, unworn, and in its original condition.
Include all original packaging, accessories, tags, and manuals (if applicable).
Have proof of purchase or order confirmation.

We reserve the right to refuse returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [5] from the date your order is delivered.

To initiate a return, please contact us at:

Email: meritcart4@gmail.com

Please include:

Your Order Number
Product Name
Reason for Return
Photos (if the item is damaged or defective)

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method.
Please allow [REFUND PROCESSING TIME] for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges (if any) are generally non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges for:

Damaged items
Defective products
Incorrect items received

If you wish to exchange an item, please contact us within [X DAYS] of delivery at:

Email: [EMAIL ADDRESS]

Exchanges are subject to product availability.

5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please notify us within [X DAYS] of receiving your package.

Please provide:

Your Order Number
Clear photos or videos of the product
Photos of the packaging (if applicable)

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products
Gift cards
Digital products or downloadable items
Items marked as "Final Sale" or "Non-Returnable"
Products that have been used, altered, or damaged by the customer
Hygiene or personal care products (where applicable)

7. Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, [STORE NAME] will cover the return shipping costs.
If the return is for any other eligible reason (such as a change of mind), the customer may be responsible for return shipping charges unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

8. Order Cancellation

Orders may be cancelled before they have been processed or shipped.

If your order has already been shipped, it cannot be cancelled. In such cases, you may request a return after receiving the order, subject to this policy.

9. Late or Missing Refunds

If you haven't received your refund after [REFUND PROCESSING TIME]:

Check your bank account again.
Contact your credit/debit card provider.
Contact your bank, as processing times may vary.

If you still haven't received your refund, please contact us at:

Email: [EMAIL ADDRESS]

10. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

Store Name: merit cart

Email: meritcart4@gmail.com

Our Promise

At merit cart, we are committed to providing a fair, transparent, and hassle-free shopping experience. If something isn't right with your order, we'll work with you to find the best possible solution.